The Customer's Charter of Rights
- You have the right to be treated with respect, cordiality and fairness.
- You have the right to receive the value for the money. When you decide to use our services, you have the right to expect that your money be well-spent and that you receive a service that corresponds exactly to the characteristics that we have promised.
- You have the right to receive the services ordered by the established deadline.
- You have the right to receive prompt, courteous and exhaustive answers to all your requests for information and explanation.
- You have the right to all our assistance in the search for a service that is best suited to your needs.
- You have the right to have your problems dealt with on a one-to-one basis, so they can be solved as promptly as possible and with maximum reciprocal satisfaction.
- You have the right to be served by whoever you feel is most suitable.
- You have the right to be treated exactly how we want to be treated when we are someone else’s customer.
We feel that a sales transaction is not complete until the service has given its fruits and has been used with full satisfaction by the customer. I swear by all of the above statements. Always, and no matter what it costs.
Guaranteed!
Turin, 1st February, 1995
Gianni Davico, Managing Director